Version 1.0 · 18 July 2026 · Effective immediately · Deutsche Fassung

Safety Center

This Safety Center describes the measures Hoorly ("we", "us", "the Service") takes to protect its users, the safety tools available to you within the app, and the standards we enforce. It forms part of our Terms of Service and should be read together with our Community Guidelines and Privacy Policy. Where this document describes enforcement measures, those measures are applied in accordance with the Terms of Service and, for users in the European Union, in accordance with Regulation (EU) 2022/2065 (Digital Services Act, "DSA").

1. Age Requirement (18+)

Hoorly is strictly an adults-only Service. Use of the Service by any person under the age of eighteen (18) is prohibited. We enforce this requirement through:

a mandatory date-of-birth declaration at registration, which technically prevents the selection of a date of birth corresponding to an age below 18;
proactive and reactive moderation of profiles suspected of belonging to minors, including immediate suspension pending review;
permanent removal of accounts confirmed to belong to minors, including device-level measures designed to prevent re-registration.

If you believe a user may be under 18, report the profile immediately via the in-app reporting function or by e-mail to support@hoorly.com.

2. Child Sexual Abuse and Exploitation (CSAE) — Zero Tolerance

Hoorly maintains an absolute zero-tolerance policy towards child sexual abuse and exploitation. The following conduct results in immediate and permanent account termination and, where required or permitted by applicable law, referral to law-enforcement authorities and/or relevant reporting bodies:

uploading, sharing, requesting or soliciting child sexual abuse material (CSAM) in any form;
sexualising, grooming, or attempting to arrange contact with minors;
misrepresenting one's age in order to interact with, or gain access to, minors, or presenting oneself as a minor.

Reports of CSAE receive the highest review priority. We preserve relevant evidence to the extent legally required and cooperate with competent authorities in accordance with Section 9 below. CSAE concerns can be reported in-app or directly to support@hoorly.com with the subject line "CSAE".

3. In-App Safety Tools

The Service provides the following protection tools, available to all users free of charge:

Tool	Function
Block	Immediately and mutually removes visibility and contact between two accounts, across all surfaces of the Service (discovery, nearby, messages, taps, posts, stories). Blocking is enforced server-side and cannot be circumvented by the blocked user within the Service.
Report	Available on every profile, message conversation, post, comment and story. Reports are confidential; the reported user is not informed of the reporter's identity.
Photo verification	A two-phase selfie liveness check reviewed by our moderation team. Verified profiles carry a visible badge. A privacy-preserving "privately verified" option exists for users who do not wish to show their face publicly.
Phone verification	Optional SMS-based verification adding an additional trust signal and account-security layer.
Incoming photo blur	Optional setting that blurs photos received in messages until you actively choose to reveal them.
Message requests	Optional setting requiring first-time senders to be approved before a conversation is opened.
Location controls	Distance display can be disabled; precise location is never shown to other users (see Privacy Policy). Displayed distances are deliberately approximated.
Invisible mode	Options to hide online status and browse without leaving profile-view traces.
Screenshot protection	Technical measures that restrict screen capture within sensitive areas of the app, where supported by the operating system.

For detailed rules on which photos are allowed and which are not, see our Photo Guidelines.

4. Content Moderation

We operate a layered moderation system:

Automated review. Uploaded images are screened by automated systems for nudity, sexually explicit content and other material prohibited by our Community Guidelines before or promptly after publication.
Human review. User reports, verification submissions and automated flags are reviewed by trained personnel. Automated decisions that significantly affect an account are subject to human oversight.
Graduated enforcement. Depending on severity and recurrence, measures range from content removal and warnings through temporary suspension to permanent termination and device-level bans. Severe violations (including CSAE, credible threats of violence, and commercial sexual services) result in immediate permanent termination without prior warning.

Statement of reasons and appeals (EU users). Where we remove content or restrict an account of a user in the EU, we provide a statement of reasons in accordance with Article 17 DSA, unless legally restricted. You may contest a moderation decision within six (6) months via support@hoorly.com; appeals are reviewed by a person not involved in the original decision.

5. Prohibited Conduct

Without limiting the Community Guidelines, the following are strictly prohibited and actionable: harassment, stalking or threats; hate speech; non-consensual sharing of intimate images ("revenge porn") or threats thereof; impersonation; extortion, romance scams and other fraud; solicitation or offering of commercial sexual services; sale or promotion of illegal drugs; and any attempt to obtain another user's off-platform credentials or financial information.

6. Meeting In Person — Practical Guidance

The following guidance is provided for your safety. It does not constitute legal advice and does not create any duty of care beyond that required by applicable law:

Keep first meetings in public places; inform a trusted person of where you are going and with whom.
Arrange your own transportation and remain in control of it.
Do not share your home address, financial details, or identity documents with people you have not met.
Video-chat before meeting where possible; be sceptical of profiles that refuse verification and immediately push to move off-platform.
Never send money, cryptocurrency or gift cards to another user, regardless of the story presented. Report any user who requests them.
If your instincts tell you something is wrong, leave. You owe no one an explanation.
In an emergency, always contact local emergency services first (112 in the EU, 911 in the US) — before contacting us.

7. Safety of LGBTQ+ Users When Travelling

Laws and social conditions concerning LGBTQ+ people differ significantly between countries. Where the app is used in a jurisdiction in which same-sex conduct is criminalised or LGBTQ+ persons face elevated risk, we recommend heightened caution: consider disabling distance display, using the privately-verified option, and reviewing resources published by ILGA before travelling. The in-app Safety Center lists region-specific support organisations.

8. Support Resources

If you have experienced abuse, assault or discrimination, the organisations listed in the in-app Safety Center (Settings → Safety Center) provide confidential support, including ILGA Europe (international), Deutsche Aidshilfe and MANEO (Germany), and KAOS GL and SPoD (Türkiye). These organisations are independent of Hoorly; we assume no responsibility for their services.

9. Cooperation with Law Enforcement

We respond to lawful requests from competent authorities in accordance with applicable law, including the GDPR and, where applicable, the DSA. Requests should be directed to support@hoorly.com and must identify the requesting authority, the legal basis of the request, and the specific data sought. Where we are legally permitted and it does not compromise an investigation, we notify affected users of such requests. In cases involving imminent danger to life or safety, we may disclose necessary data on the basis of Article 6(1)(d) GDPR (vital interests).

10. Reporting Channels and Single Point of Contact

In-app: report function on every profile, conversation, post, comment and story (fastest route — reports enter the moderation queue directly).
E-mail: support@hoorly.com — also serving as the single point of contact for users, authorities of EU Member States, the European Commission and the European Board for Digital Services pursuant to Articles 11 and 12 DSA. Communication is possible in English, German and Turkish.

We aim to acknowledge safety-related reports within 48 hours and to resolve them without undue delay, prioritised by severity.

11. Changes to This Document

We may update this Safety Center from time to time. The version and effective date are indicated at the top of this page. Material changes will be announced in the app or by other appropriate means.